Privacy Policy for Little Letter
Effective Date: 12th November 2024
Welcome to Little Letter! This Privacy Policy explains how I collect, use, and protect your information when you visit my website, make a purchase, or interact with me in other ways.
1. Who I Am
Little Letter is run by me, Victoria, in my Ormskirk studio. I am committed to protecting your personal information and respecting your privacy rights.
2. What Information I Collect
I may collect the following types of personal information:
- Contact Information: Your name, email address, and postal address.
- Order Details: Information necessary to fulfil your order, such as product preferences, personalised details, and payment information.
- Communication: Any messages, feedback, or responses when you reach out via email or through the website.
- Website Usage Data: Information on your interactions with the website (e.g., browsing behaviour, pages viewed) collected through cookies and similar technologies.
3. How I Use Your Information
I use your personal information to:
- Process and fulfil your orders
- Send marketing emails, including updates and exclusive offers (with your consent)
- Communicate with you about your orders or respond to your enquiries
- Improve my website, products, and services
- Ensure compliance with legal obligations
4. Legal Basis for Processing
I rely on the following legal grounds for processing your information:
- Consent: For sending marketing emails and newsletters (you may unsubscribe at any time)
- Contractual Necessity: To process and fulfil orders
- Legitimate Interests: To improve services and respond to enquiries
- Legal Obligation: To retain records as required by law
5. How I Share Your Information
I respect your privacy and do not sell or share your personal information with third parties, except:
- Service Providers: I use trusted third-party services (e.g., payment processors, delivery services) to fulfil orders and process payments. They only access the information needed to perform their services.
- Legal Obligations: I may share information if required by law or to protect my rights.
6. How I Protect Your Information
Your information is stored securely, and I take reasonable steps to protect it from loss, theft, and unauthorised access. Payment information is processed via secure methods, and I do not store card details.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your information (unless I need to retain it for legal reasons)
- Withdraw Consent for marketing emails (unsubscribe at any time)
- Complain to a data protection authority if you believe your rights are not being respected
To exercise any of these rights, please get in touch using the 'Contact Us' form located at the bottom of my website.
8. Cookies
I use cookies to enhance your experience and collect information about how my website is used. You can adjust cookie settings in your browser, but this may impact your experience on the site. For more information, see my Cookie Policy [link if available].
9. Data Retention
I retain your information only for as long as necessary for the purposes stated or as required by law.
10. Changes to This Policy
I may update this Privacy Policy periodically. Changes will be posted on this page, and the effective date will be updated accordingly.
11. Contact Information
If you have any questions or concerns, please feel free to contact me.