Terms & Conditions

Dispatch Time
Each Little Letter is personalised and handmade for you. For orders placed before 12 noon we endeavour to dispatch your gift the same day. During busy periods dispatch can take between 1-3 days. We don’t send any orders out on a weekend.
For urgent deliveries, please email us with your order number.

Personalisation Changes
If incorrect information is provided and your personalised gift has been dispatched, we will send a correction letter for a nominal charge of £3.50 to cover the cost of labour, postage and packaging.

Bespoke Returns & Refund Policy
Please be sure to check your personalisation information carefully (including capitals, spelling and punctuation). Items which are personalised cannot be returned, refunded or exchanged.

We endeavour to deliver a beautiful, carefully wrapped gift to your recipient. If for any reason damage has occurred to your item in transit please contact us so we can rectify the situation.

Personal messages
We reserve the right not to send a letter that may contain offensive and/or inappropriate content.

Discount Codes
We reserve the right to withdraw our discounts at any time.

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. This includes personalised letter content and images.
We do not supply our mailing information to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency.
Little Letter does not store any credit card information. This is handled through our merchant gateway or PayPal and they have taken substantial measures to protect the confidentiality of your information.